You are here: Configuring Projects > Setting project options > Setting issue options > Setting import mail options

Setting import mail options

1. Choose Tools > Administration > Project Options.

The Project Options dialog box opens.

2. Select Import Mail from the Issues category.

3. Select Enable importing issues via email to enable email import and then enter the email account information.

Note: TestTrack cannot determine which project an email should be imported into and cannot differentiate between personal and business email.

Select the email Protocol to use to receive tracked email. You can use POP or IMAP.
Enter the Host IP address or domain name.
Select the SSL protocol to use to encrypt communication between the mail server and TestTrack Server. You can use the SSL 3.0, TLS 1.0, Negotiate, or STARTTLS 1.0 protocols. Select <not set> if you do not want to use a secure protocol.
Enter the Port number. The default POP port is 995 if you select an SSL protocol and 110 if you do not. The default IMAP port is 993 if you select an SSL protocol and 143 if you do not.
Enter the Username and Password. Leave the password field empty if a password is not required. Do not use the same username as the return email account configured in the Send Mail category. TestTrack can get stuck in a loop if an email account uses an auto-reply and you configure TestTrack to send an acknowledgment after importing mail.

Click Test Connection to validate the connection to the mail server. The Connection Test Results dialog box opens. If the test connection fails, you can copy and paste the text into an email or text file and send it to your system administrator for help. Click Close to close the dialog box.

4. Enter the Time to wait for initial connection response. This is the time the TestTrack Server waits for an initial response from the email server.

5. Enter the Time to wait for other connection responses. This is the time the TestTrack Server waits for connection responses from the email server.

6. Select a Look for new emails time interval.

You can override the selected interval at any time by choosing File > Import > Perform Server Import.

7. Select Email an acknowledgement to the submitter to automatically send an acknowledgement.

Select the Email template you want to use.

8. Select Enter next sequence number in issue’s reference field to automatically enter the next issue number.

9. Click OK to save the project options.

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