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XML export and import limitations

Review the following information before exporting to XML and importing XML files created from TestTrack or third-party applications. This can help you understand how TestTrack formats and validates XML, which can help you prevent errors when copying data between projects.

Note: XML files exported from TestTrack 2016.1 and later cannot be imported to TestTrack 2016.0 and earlier if the Add additional information to names in user selection lists project option is selected. See Cannot Import TestTrack 2016.1 and Later XML Files to  2016.0 and Earlier Projects for information.

File format

Refer to the TestTrackData.dtd file in the TestTrack Server application directory for correct XML file formatting. TestTrack uses this file to validate data during imports. Do not modify the file because changes may cause validation or other errors that prevent importing data.

Keep the following in mind when working with XML files.

• Leave field values that are not set or contain all spaces empty. When imported, these fields are set to the default field value configured in the project. If a default value is not configured, <not set> is displayed in imported items.
• Control characters, such as backspaces and vertical tabs, cannot be imported.
• Special characters, such as &, <, >, ", and ', cannot be imported. Replace these characters with the following entity references before importing.

Custom fields

Custom field values are only imported if a custom field with the same name exists in the project you are importing to.

Workflow

Workflow events are only imported if events with the same name exist in the project you are importing to. The read-only Status and Assigned to field values in items are set based on the workflow configured in project you are importing to.

Attachments

• File attachments and images in multi-line text fields are exported to ZIP files and can only be imported from ZIP files using the same structure they were exported in.
• Hyperlinks for files attached to items from external source control providers can only be imported to projects with the same provider configuration.
• Attached JIRA issues can be exported but not imported.

Links

Links can only be imported if the link definition exists in the project you are importing to. At least two items in the link must be included in the XML file.

Folder information

Items are only added to folders if a folder with the same name and path exists in the project you are importing to.

History

Values displayed on the History tab in items are automatically generated by TestTrack, such as the creation method and date last modified. These values are not imported. Imported items use the following values.

User information

• When exporting and importing user records, usernames are in plain text and passwords are encrypted. If a file from a third-party application is imported, usernames and passwords are imported as plain text.
• When importing user field values in items, TestTrack tries to match the full name, including the middle initial, with an existing user or customer. If a match is not found, a local customer is created. If multiple users with the same name are found, TestTrack tries to match the user by email address, phone number, company, division, and department. If TestTrack cannot distinguish between users, the user with the lowest record ID in the project database is used.
• Imported user and customer records are always added as new users and customers in the project. This could result in duplicate users and customers with the same name. After importing, check the project and delete any unneeded duplicate records.

Security groups

Security groups can be exported but not imported. You can export security groups and compare two or more exported XML files in a third-party differences utility to view differences between groups or changes to a group over time.