1. Choose Tools > Administration > Automation Rules.
The Configure Automation Rules dialog box opens.
2. Click the Escalations tab.
3. Select an item Type. The items change based on the selected type.
Note: Escalation rules do not run for invalid rules, which are displayed in gray. For example, an escalation rule becomes invalid if the filter used in the rule is deleted. You can edit an invalid rule to correct the problem.
4. Click Add to create an escalation rule. See Adding escalation rules.
5. Select a rule and click Edit to change it. See Editing escalation rules.
6. Select a rule and click Inactivate to inactivate it. See Inactivating escalation rules.
7. Select a rule and click Delete to delete it. See Deleting escalation rules.
8. Click OK to save the changes.