You can inactivate an escalation rule if it is not used. You can activate the rule if you decide to use it again.
1. Choose Tools > Administration > Automation Rules.
The Configure Automation Rules dialog box opens.
2. Click the Escalations tab.
3. Select an item Type. The items change based on the selected type.
4. Select an escalation rule and click Inactivate.
The rule is inactivated.
Note: To activate an inactive escalation rule, select the rule and click Activate.