You can manually run escalation rules if you need to evaluate a rule outside of the configured schedule. If you manually run a rule, it is still evaluated at the next scheduled time.
1. Choose Tools > Administration > Automation Rules.
The Configure Automation Rules dialog box opens.
2. Click the Escalations tab.
3. Select an item Type. The items change based on the selected type.
4. Select the Run Now check box for each rule you want to evaluate manually.
5. Click OK to save the escalation rule changes.
6. Click OK to save the automation rule changes.
The escalation rules you selected are evaluated.